PRIVACY Policy.

At Deshsync Pvt Ltd ("Dr. Vivara", "we", "our", or "us"), your privacy is our highest priority. This Privacy Policy explains how we collect, use, store, and protect your personal and health data when you use the Dr. Vivara platform, mobile application, and related services.

1. Information We Collect

We collect information you provide directly, including:

• Personal Information: Name, email address, phone number, date of birth, and profile details.
• Health Information: Medical history, consultation notes, prescriptions, health records, and wellness data you share with us or your care providers.
• Payment Information: Billing details for services purchased through the platform (processed securely by third-party payment providers).
• Usage Data: App interaction data, device information, and anonymised analytics to improve our services.

2. How We Use Your Information

• To provide, personalise, and improve our healthcare and wellness services.
• To connect you with verified doctors, clinics, hospitals, and wellness providers.
• To issue and store digital prescriptions and health records securely.
• To send appointment reminders, health tips, and platform updates.
• To comply with applicable Indian and international healthcare regulations.

3. Data Security

Dr. Vivara employs industry-leading security measures including end-to-end encryption for all consultations, AES-256 encryption for stored data, HIPAA-compliant infrastructure, and regular third-party security audits. We never sell your personal or health data to any third party.

4. Data Sharing

We share your information only in the following circumstances:

• With the healthcare providers you choose to consult with on our platform.
• With third-party service providers who support our platform operations (under strict data processing agreements).
• When required by law, court order, or regulatory authority.
• With your explicit written consent.

5. Your Rights

You have the right to access, correct, download, or delete your personal data at any time from your Dr. Vivara account settings. You may also contact us at privacy@drvivara.com to exercise these rights.

6. Cookies

Our web platform uses essential cookies to function and analytical cookies to improve user experience. You may manage cookie preferences through your browser settings.

7. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or in-app notification. Continued use of the platform constitutes acceptance of the updated policy.

8. Contact Us

For any privacy-related queries, please contact our Data Protection Officer at:
Email: privacy@drvivara.com
Address: Deshsync Pvt. Ltd., Mysore, Karnataka, India